Student Accounts Receivable collaborates with other offices to aid students during COVID-19

As the university continues to deal with the effects of COVID-19 (coronavirus), Student Accounts Receivable (SAR) has increased efforts to help students during this time. Recent changes include allowing students to register for summer and fall 2020 semesters despite financial bars, reducing the interest of student loans initiated in spring 2020 to 0% and facilitating the process of CARES Act and Student Emergency Services payments going directly to students.

Each of these changes has been put in place to ease the financial burden many students are currently experiencing. Disregarding financial bars removes the stress of paying outstanding debt before registering for a new semester. Decreasing the loan interest due reduces the amount of financial debt a student may have with the university. As for payments going directly to students, before COVID-19 any past due financial bars would be deducted from the total amount of money a student receives before a payment is disbursed to them. Now students will receive the approved disbursement to help with their living expenses regardless of the dollar amount of financial bars.

SAR partnered with the FAS unit Enterprise Business Information Technology Solutions (eBITS) and Enrollment Management in the Provost’s portfolio to help ease the financial impact of COVID-19 on students. Additionally, SAR has been working collaboratively with Texas One Stop within Enrollment Management to support students indirectly through mutual cross-training of staff.

“By modifying current practices during the COVID-19 pandemic, SAR, eBITS and Enrollment Management--Academic Information Services, Office of Scholarships and Financial Aid, Texas One Stop--have removed financial barriers to enhance the student experience,” said Hodges Mitchell II, director of Student Accounts Receivable.

“These progressive changes are steps toward helping our students continue to be successful and change the world one interaction at a time,” he said.

View the SAR web page for more information on the unit’s remote operations and contact information.