ID Center provides online services in wake of COVID-19 pandemic

When the COVID-19 pandemic shifted the campus to online learning, the ID Center had to find ways to move in-person processes online quickly. Susan Roy, director of Customer Support Services (CSS) for Information Technology Services, explained that CSS had already been investigating modernization efforts, making it possible to initiate the shift rapidly.

The ID Center provides two main services to the UT community: EID upgrades and ID cards. To move services online, the ID Center first implemented an Online ID Card Photo Submission process, which allows individuals to take and submit their own photo and receive notification when their ID Card is ready to pick up.

At the same time, the EID upgrade process for new students and employees was modified to use Zoom to verify an individual’s identity remotely. Since then, the ID Center collaborated with the Web and Consulting Services team to develop a completely online EID Upgrade application.

"The new Online EID Upgrade application, along with Online ID Card Photo Submission, allows customers to visit the ID Center only once, to pick up their ID Card," Roy said. "If they don’t need an ID Card, they don’t need to visit at all."

Other in-process and future efforts to modernize the ID Center include investigating mobile credentials and live updates to Capital Metro. Scheduled later this fall, the ID Center will be replacing outdated badging software and improving software integrations to optimize ID Card creation.